Shipping Policy – Bioderma Pakistan

Thank you for choosing Bioderma Pakistan, your trusted source for dermatologically tested skincare products. Please review our shipping policy to understand how we process and deliver your orders across Pakistan.

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1. Order Processing

• All orders are processed within 1–2 business days.

• Orders placed on weekends or public holidays will be processed on the next working day.

• During high-demand periods (such as sales or Eid), processing may take an additional 1–2 business days.

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2. Shipping & Delivery

We proudly offer nationwide delivery across Pakistan.

• Cash on Delivery (COD) is available on all orders.

• Delivery times may vary depending on your location and courier service availability.

• Unforeseen delays due to weather, strikes, or high demand may affect delivery time.

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3. Shipping Confirmation & Tracking

• Once your order is shipped, you will receive a confirmation email or SMS with your tracking number.

• You can track your order via the courier’s website or directly through your Bioderma account at www.bioderma.com.pk.

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4. Delivery Partners

We partner with reliable logistics providers including Leopards Courier to ensure your products are delivered safely and promptly.

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5. Delivery Issues

• If your order arrives damaged or incomplete, please contact our customer care team within 24 hours of delivery. Kindly include your order number and photographs of the issue.

• In case of delayed or lost shipments, we will coordinate with the courier to resolve the matter promptly.

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6. Contact Us

For questions regarding your order or shipping, please reach out to us:

• Email: ecommerce@uniferoz.com

• Phone / WhatsApp: +92 306 6750758

• Website: www.bioderma.com.pk

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed